Are we meeting commitments?
8
Tracked definitions
7
Across 2 SLA types
2
Approaching threshold
78%
Down from 85% last week
Compliance rate over the last 5 weeks
RFI Response Time
SLA-001
3 business days
3.8d avg
Change Order Approval
SLA-002
5 business days
4.2d avg
Monthly Status Report
SLA-003
3 calendar days
2.1d avg
Contractor Onboarding
SLA-004
10 business days
12.4d avg
Permit Processing
SLA-005
15 business days
14.2d avg
Inspection Sign-off
SLA-006
2 business days
1.4d avg
Budget Reconciliation
SLA-007
Safety Certification
SLA-008
7 business days
5.9d avg